I don't know if Norton thinks it identified a threat and somehow corrupted/wiped the file. When I booted up my PC today, there was a Norton message, something about email but I didn't read it properly. I browsed down and there, sadly, were NOT all my old emails, just the remaining 2 I could see already. Then clicked (in aol) file, open, desktop then on the file with screenname.pfc, and clicked open. Then I renamed it on the desktop to screenname.pfc. He then got me to copy the screenname only one to my desktop. aby) with my screen name but under no circumstances to delete the one with just my screen name no extn. The support guy told me to delete all other files with extensions (things like. You can find the location by Start, Progs, aol, aol syst info, WAOL tab - and under Data Folder you will find the location. Have you been through the hoops of looking for your old PFC file? It should just be your username (no extension) - mine was in c\docs & settings\all users\appn data\aol\c_aol 9.0\organize. Of course we know computers don't really erase things, they just lose the pointers to them. Tech support were very nice but are now saying they think they are lost. Yesterday I had my 1000 odd emails on my PC and today they have vanished, leaving only 2 in my incoming mail saved on pc. I am on aol 9.0 and have not upgraded or installed any software at all recently. I have had exactly the same thing happen.
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